FEATURES
Features
Calls, texts, eFax, voicemail and AI on one number and one timeline — each feature explained with how it works and what it costs.
FEATURE · EXTENSIONSExtensions: desk phones that arrive provisioned and mapped to a person, room or roleA ZentryVoice extension is a numbered line (101, 102, …) tied to a person, room or role on your practice’s cloud PBX. Desk phones arrive already provisioned through Grandstream GDMS, so there is no technician visit: plug them in and they ring.Read moreFEATURE · SOFT EXTENSIONSSoft Extensions: your desk line on macOS, Windows, iPhone, Android and the webA soft extension is your practice extension running as an app instead of a desk phone. ZentryVoice soft extensions work on macOS, Windows, iOS 16+, Android 10+ and in any browser, share one number and one presence state with the desk phone, and are live about 15 minutes after signup.Read moreFEATURE · MESSAGINGHIPAA SMS: two-way texting from your practice number, encrypted, logged and BAA-coveredZentryVoice HIPAA SMS is two-way text messaging sent from your practice’s own phone number, registered with The Campaign Registry (10DLC), encrypted in transit and at rest, stored in the patient timeline and covered by a Business Associate Agreement countersigned at signup. It costs $15 per practice per month.Read moreFEATURE · FAXCompliance eFax: faxes that arrive as PDFs, get read, tagged and routedZentryVoice Compliance eFax is fax over IP using the ITU-T T.38 standard, carried by Telnyx. Inbound faxes land in a secure inbox and by email as PDFs, are auto-tagged (for example “Referral”) and routed to the right person; outbound faxes go from the desktop app or portal with an optional cover page and a saved delivery receipt. It costs $15 per practice per month.Read moreFEATURE · VOICEMAILVoicemail: transcribed, prioritized and delivered where your team already worksZentryVoice Voicemail turns every message into text, flags urgent ones (“my crown came loose this morning”), delivers audio and transcript to email and to shared boxes such as Front desk or Billing, and assigns the callback so nothing sits unheard. It is included in every $20 seat.Read moreFEATURE · AGENTAgent: queues, ring strategies, overflow, whisper and barge, sized for a practiceZentryVoice Agent is contact-center call handling sized for a practice: queues with hold music and position, ring strategies that decide which extensions ring and in what order, overflow to another team or voicemail, supervisor whisper and barge, and an automatic text-back to patients whose calls were missed so the call is recovered, not lost.Read moreFEATURE · AI INTEGRATIONAI Integration: summaries and intent detection written before you hang up, with PHI redactionZentryVoice AI Integration transcribes calls live, writes a summary and detects intent (“Reschedule”, “Verify insurance”) before the call ends, and attaches the result to the patient timeline. Summaries are redacted of PHI before anything reaches system logs, a human reviews every suggested action, and the feature is included with every seat.Read moreFEATURE · REPORTINGAdvanced Reporting: live dashboards per line and location, call quality and an immutable audit logZentryVoice Advanced Reporting is a set of live dashboards per line and location that show answered, missed and recovered calls, queue health, answer-seizure ratio (ASR), average call duration (ACD) and voice quality (MOS, jitter, packet loss), with CSV export and an immutable per-practice audit log. It refreshes live and is included with every seat.Read more