What it does for a financial office
Advisory and accounting offices spend a surprising share of the day on logistics: booking review meetings, explaining which documents to bring in tax season, confirming office hours and routing calls to the right advisor or preparer.
Zentry Assistant handles that logistics layer on your number, by text and in website chat, and leaves anything that touches advice, accounts or money to licensed staff.
What the financial template includes
The financial template covers the routine conversations of advisory, tax and insurance offices.
- Review, planning and tax-preparation meeting requests with preferred times
- Document checklists by service, such as tax returns, statements or policy documents, sent on request
- New-client inquiries with the service needed and how they heard of you
- Routing to the responsible advisor, preparer or agent
- Office hours, locations and the fees you choose to publish
Compliance: no advice, full records
The assistant never gives investment, tax, insurance or account-specific advice, never takes trade, transfer or account-change instructions, and never discusses balances or positions. It says so and hands the conversation to licensed staff. FINRA Regulatory Notice 24-09 reminds member firms that their existing obligations, including supervision and communications rules, apply when they use generative AI, and the template is built around that.
Every conversation is transcribed and summarised on the client timeline so it can be retained and supervised alongside your other communications, supporting obligations such as FINRA Rule 4511 and SEC Rule 17a-4 recordkeeping where they apply to your firm.
Zentry Assistant does not provide investment, tax or legal advice and does not accept instructions on accounts.
Client privacy
The assistant asks only for what it needs to route a request, never asks for full account numbers, Social Security numbers or passwords, and stops a caller who starts to share them. Transcripts are encrypted and visible only to staff with access to that client.
Price: $20 per user per month
Zentry Assistant for financial practices is $20 per user per month as its own service, month-to-month, with the financial template and setup included. Pair it with ZentryVoice seats at $20 per user or start with the assistant alone.
Frequently asked questions
Can financial advisors use an AI assistant to answer client calls?
Yes, for logistics. Zentry Assistant handles meeting requests, document checklists and routing; advice, account questions and instructions always go to licensed staff, consistent with FINRA Regulatory Notice 24-09.
Does it keep records of AI conversations?
Yes. Every conversation is transcribed and summarised on the client timeline so it can be retained and supervised with your other communications.
Will it take trade or transfer instructions?
No. It never accepts trade, transfer or account-change instructions and hands those conversations to licensed staff.
Can it help a CPA firm in tax season?
Yes. It books preparation meetings, sends the document checklist for each service and answers office logistics, while tax questions go to a preparer.
How much does it cost for a financial office?
$20 per user per month as its own service, with the financial template and setup included.